Frequently asked questions

Yes, and most people who contact us are in that position. You might know that sales are slipping through the cracks or that month-end takes too long, without knowing whether the answer is an ERP, a better process or some automation. Tell us what's happening and we'll help you work out where to start.

We ask about your business, how work moves through it today and what's getting in the way. There's no sales pitch and no obligation. If it makes sense to go further, we follow up with a short written recommendation covering what we'd suggest, why, and what it would involve.

It depends on the scope. A focused piece of work, like an ERP readiness assessment or a lead-generation setup, is quoted as a fixed scope. Larger projects such as a full Odoo implementation are priced once we understand your processes, users and data. Either way, you get a written proposal before any work starts.

A focused assessment usually takes a few weeks. An Odoo implementation can range from a few weeks for a small, standard setup to several months for a business with manufacturing, multiple companies or a lot of data to migrate. We'll give you a realistic timeline in the proposal, broken into phases.

Mostly growing small and mid-sized businesses: companies that have outgrown spreadsheets and disconnected tools, but don't want a heavy, enterprise-style project. What matters more than size is that you're ready to improve how things work.

Mainly access to the right people. That usually means someone who can make decisions, plus the team members who do the work day to day. For ERP projects, we'll also need your existing data (customers, products, opening balances) and someone to test the system before go-live.

Odoo works well for a wide range of businesses because it covers CRM, sales, accounting, inventory, manufacturing and more in one system. But it isn't automatically the right fit for everyone. We look at your processes and requirements first, and if Odoo isn't a good match, we'll tell you.

It depends on which features you need, how many users you have and whether you want Odoo's official hosting and upgrades. Community is free but has fewer applications. Enterprise is licensed per user and includes more functionality. We'll compare both against your actual requirements before you commit to either.

Yes. Data migration is part of most of our implementations. We help clean up and map your existing data (customers, vendors, products, stock and opening balances) so you start in Odoo with information you can trust, rather than carrying old problems across.

Yes. A lot of our Odoo work is fixing or improving existing setups. Common issues are workflows that don't match how the business operates, reports nobody trusts, poor adoption by the team and customizations that make upgrades difficult. We start with a review and then prioritise what to fix.

In most cases, yes. Odoo can be integrated with e-commerce platforms, payment gateways, shipping providers, messaging tools and other business software. We'll check what you use today and recommend what's worth connecting and what isn't.

Yes. Training is based on each person's role and uses your own data, so people learn the tasks they'll actually do every day. We'd rather your team understands the system properly than have a perfect setup nobody uses.

We stay involved. The first few weeks after go-live are when most questions come up, and we're there to handle them. After that, we offer ongoing support and optimization as your business and requirements change.

Usually the repetitive, rules-based work: copying data between systems, sending follow-ups and reminders, sorting incoming enquiries, preparing standard documents, and generating routine reports. We look for tasks that take up a lot of time but don't need much judgement.

That isn't the goal. The aim is to take the repetitive work off your team so they can spend more time with customers and on the work that needs their experience. In most projects, a person still reviews anything important before it goes out.

We treat it seriously. We decide with you which data an AI tool can and can't access, keep access limited to what each workflow needs, and choose tools that suit your privacy requirements. Your data stays yours.

No. We can automate workflows around the tools you already use. That said, automation tends to work best when your core data lives in one well-organised system, so sometimes we'll suggest fixing that first.

No, and you should be careful with anyone who does. Results depend on your market, your offer and how leads are followed up. What we can do is build a focused, measurable process, agree clear targets with you, and report honestly on what's working and what isn't.

Yes. Performance marketing is one of our core services, covering campaign strategy, setup, management and ongoing improvement. Ad spend is separate from our fees and is paid to the advertising platform.

You do. We set things up in your own accounts wherever possible, so if we stop working together, your campaigns, data and history stay with you.

We work alongside them. That might mean defining your ideal customer profile, improving messaging, setting up a cleaner CRM process, or building prospect lists and outreach that make your team's time more productive.

No. We don't believe every problem needs a new system. Where it makes sense, we'll improve or connect what you already have. We only recommend replacing something when it's genuinely holding the business back.

For some common problems, yes. Focused engagements like an Odoo ERP readiness assessment or an AI and automation assessment have a defined scope. Other projects are tailored to your requirements.

Send us a message through the contact page or book a conversation. Tell us what's happening and what you're trying to improve. We'll take it from there.